Headquartered in Plano, Texas, InTouch Credit Union (ITCU) is a not-for-profit community financial institution that has grown since 1974 to include 19 branches in five states and serves 91,507 members across the U.S. as well as more than 20 countries around the world. The organisation’s success is attributed to the high level of personalized member care executed by its staff of 200 employees across all locations.
InTouch Credit Union needed an easy way to automate its unique performance & compensation approval routing processes and give staff an easy & accessible platform for performance and compensation tasks and histories.
Prior to using emPerform, ITCU found their existing performance management system limited in functionality, cumbersome for users, and they were not able to tailor it to accommodate their unique performance management and compensation planning approval processes. With many locations and such diverse employee groups, ITCU needed an easy and accessible tool for employees and managers to track performance planning, actions and history, while ensuring the automated routing of approvals and consistency in their philosophies and processes across all branches.
Sammie Cantrell, Senior Vice President & CAO at ITCU, worked with the organisation and her team, to evaluate several performance management systems before choosing emPerform.
“In terms of the new system, emPerform stood out and was selected due to several key factors and advantages,” said Sammie. “In addition to being intuitive, emPerform has robust functionality for goal setting and tracking, budget planning and monitoring as well as performance and compensation management. These were important features for ITCU. Additionally, the system provided the ability to customize the approval levels and routing needed by our business – this set emPerform apart from other vendors we considered whose systems did not have functionality for manager approvals, only HR approval.”
ITCU became a valued emPerform customer in 2014 and has since then achieved great results with their performance management system.
Sammie Cantrell, Senior Vice President & CAO, ITCU
Employee performance management software is one of the business applications that is used by the entire organisation. As such, it must be extremely easy to access and navigate, and offer guidance and reminders at any stage. ITCU found this usability in emPerform.
“emPerform is very easy to use,” said Tami Gutierrez, Senior HR Generalist at InTouch Credit Union. “We have been using the software for more than 2 years and consistently receive positive feedback from end users – all report very simple to access, intuitive and easy.”
“In terms of our record keeping requirements, the system has made the process very easy and efficient, as well as accurate,” said Sammie. “Additionally, the ability for leaders to access employee historical appraisal and compensation data is a huge plus. Reports are easy to pull, which enables HR to effectively track outstanding reviews as well as provides snapshots of review status.”
ITCU’s commitment to member care and support was echoed in the service levels and personal interactions they receive from emPerform. “emPerform’s customer service was and continues to be distinctly above any other vendor with whom we work,” said Sammie. “emPerform has been and continues to be our most reliable and trusted vendor in the HR space.” “From an administrator perspective, the customer service is stellar. We receive very timely and thorough support. The emPerform team is responsive, knowledgeable and very friendly.”
InTouch Credit Union continues to refine and build out their reviews and performance management processes with emPerform.