Gamma-Dynacare Medical Laboratories – Overview
Gamma-Dynacare Medical Laboratories needed to modernize its talent management processes in order to consolidate reviews and better track the performance of managers and employees. Their new online solution has allowed this top Canadian organisation to:
Using emPerform, Gamma-Dynacare has been able to:
- Gain consistency with their review process so employees are evaluated accurately and fairly
- Centralize all performance data and metrics for senior management and HR
- Better track the progress of employee goals to ensure everyone knows exactly what is expected of them
- Greatly improve how performance data is collected and used in reviews
- Identify and develop highly-skilled employees to fill vacancies
The Company
Gamma-Dynacare is one of Canada’s largest and most respected providers of laboratory services and solutions, with more than 50 years of experience serving Canadians. Headquartered in Brampton, Ontario, Gamma-Dynacare operates laboratories in Ontario, Quebec and Manitoba. In addition, Gamma-Dynacare operates 200 Patient Services Centres in Ontario, Quebec, Manitoba, Saskatchewan and Alberta. Gamma-Dynacare’s more than 2,000 skilled and dedicated employees perform millions of tests each year, supporting patients, healthcare professionals and public and private sector clients with the laboratory services and critical information necessary for good health care and health-related decisions.
The Challenges
Gamma-Dynacare had no formal process in place for assessing and monitoring the performance of its workforce of over 2,000 highly skilled professionals. They began to design a formal talent management program from the ground up that would help them to address their unique challenges:
Meet the Needs of I.T.
PacificSource knew that in order for a software system to pass the test, it had to meet their technical requirements:
Shortage of Available Talent
Like many other specialized organisations, Gamma-Dynacare has difficulties finding the highly-skilled and specialized talent needed. There is a shortage in the labor market and as a result, recruiting people with the required skill set is very challenging and can be very expensive. Gamma-Dynacare knew it had to make an investment to develop high-performing individuals so that they would be able to fill the current and impending vacancies.
Lack of Accountability
Gamma-Dynacare had no mechanisms in place to monitor the status of employee performance and goals or to hold managers and employees accountable for performance expectations. They knew they needed a better way to set goals and monitor progress throughout the year. No Centralization of Data: Gamma-Dynacare had no consistent method of collecting or storing performance information. They needed a centralized repository to house performance data and historical reviews so that HR and senior management could access vital information.
Year-Round Coaching Needed
Gamma-Dynacare had no processes in place to ensure that managers and employees were being properly coached and development year-round. They needed a better way to help HR support managers and to enable on going coaching and feedback for employees.
The Selection Process
Gamma-Dynacare admitted that selecting the right performance management software vendor was the most challenging aspect of rolling out the entire talent management program. “Every vendor has something that looks great but it is hard narrow down which ones will actually work for you and what your costs will actually be at the end of each year,” recounts Sheldon Callender, Manager, Compensation and HRMS.
Gamma-Dynacare considered 4 different vendors before deciding on emPerform’s all-inclusive offering. “We chose emPerform because it provided all of the modules for one price. The other vendors had a core system and then each individual module or the features that we needed were at an additional cost. We needed something simple from a purchasing and user standpoint and emPerform delivered just that.”
The Benefits of emPerform at Gamma-Dynacare Medical Laboratories
The benefits of using emPerform were clear to Gamma-Dynacare from the start.
“From an admin perspective it is the easiest software that I have worked with. It is very intuitive – once you understand how to set something up in one module, that knowledge can be transferred to any aspect of the entire system.”
Sheldon Callender, Manager, Compensation and HRMS
