We want every implementation to be successful and meet client needs. We work alongside customers from the beginning to assist, encourage, support, and champion users. Many organisations have realized great value in executing a proper implementation plan and we intend to see this trend continue by maintaining an industry- leading level of support and customer service.
We have been very pleased with the level of support offered to us by emPerform over the years. The support personnel are great to work with because of their knowledge and ability to pass that knowledge on to us.
My emPerform representative is responsive and helpful. Customer support exceeds my expectations every time! My representative is knowledgeable about their product and about how I use it. I also like the fact that I can give suggestions for functionality changes that would make my life as an administrator easier and emPerform is receptive to that feedback. I have even seen suggested changes rolled out during an update!
I could not ask for a better team to work with than emPerform. From proposal, to implementation, to continued support, I feel that I have a team behind me making sure that I am able to provide the best, most efficient performance and compensation management system to my organisation.
